American Behavioral Clinics – Layton Clinic

I waited almost 2 weeks for my 1st appointment, submitted every piece of paperwork requested, confirmed the reminders and had the therapist cancel by email 30 minutes before the appointment. Extremely unprofessional. If this is how they handle a cancelation, I can't trust their services.

This review is multifaceted. Currently, including the last 7 years, I've had way too many difficulties getting my prescription medications when I need them. I don't know if it's just me and maybe I have bad luck? Or is it a problem for other people that are patients of this clinic? I have been biting my tongue about this for years because I don't want to portray myself as being ungrateful reason being that Dr. Loiben has been the only doctor that has found the right combination of medication that actually helps me. However, i've had so many horrible experiences getting my medication and it has brought me to tears too many times to count. When you rely on a combination of 13-15 pills every night to sleep knowing that taking even one pill out and you won't perform sleep at all is horrifying to me because I existed for 11 years of less than 6 sleeping hours a week. Never more than 2 hours a night. And if I'm being honest, 6 hours is being very generous. One month I had 3 hours. It's complete torture and since I've been taking my combination of meds for 17 years, I have not, not even one time, have fallen asleep naturally. I am in a constant state of adrenaline and this is all due to how my brain reacted to a negative comment made to me 30 years ago. That's the night that life as I knew it ended. It all ended and I have never been the same. You're not able to have a life without sleep. So the possibility of not having every pill is traumatic for me and I have PTSD. I've had to drive to the clinic several times because the office staff wouldn't answer the phone. I would have to run to my car and drive fast to the clinic before they left the office to find them sitting in their chairs with no patients and some lights off. I've had too many to count times that the pharmacies would attempt to contact the office to fill my meds but there was never a response... multiplied. And I could go on and on with all different scenarios. But now, the most current scenario that I've been in is inappropriate in my opinion and I don't like it at all. After days and up to a week ahead of time requesting my refills and they are not ordered, I've had to call and get after hours on the line. I have been denied by after hours to contact Dr. Loiben. They will tell me that it's not an emergency, even though I've been trying to get my medication for multiple days. They will tell me that they are refusing to send my doctor a message. I have been disrespected and yelled at by the same after hours female multiple times and I don't like it. She is so rude and while talking to her, she has cut me off and states that she's done listening to me. Within the last year, the office staff has told me that if my prescriptions aren't filled by Dr. Loiben by 8:00pm.....I'm supposed to go to an emergency room, that would be the only way to get my medication. This brings me to about 3 or so weeks ago. After hours refused me again even though my pursuit of getting my medication was made 7 days prior. The office staff told me earlier in the day that if after hours won't help, that I am to call 911. So sitting in my car out in the parking lot at a pharmacy, I call 911. I explained to the operator what the clinic told me to do and the police show up. The cop said he's never been dealt with this situation before and either have I. He was very nice and said I would have to drive to an emergency room. In the end I called after hours again and all of the sudden Dr. Loiben was on the line. I'm just sick and tired of this being my reality time and time again. For someone who depends on their medication to have a life? It shouldn't be a battle mentally and physically to get it. And my 14 year old son is by my side during all of this. It is teaching him the way of the world and hopefully he is prepared.