Awake & Aware LLC

Unfortunately, our family’s experience with this practice has been extremely disappointing, and the decision to leave is due to ongoing issues with both the reception staff and the therapists. While the front desk is consistently rude, disorganized, and unreliable, the therapists’ behavior is what ultimately made this practice impossible to continue with. I had even considered seeking care for myself, but the front desk receptionists were so rude and judgmental that I ultimately decided not to pursue treatment there. My family has experienced repeated problems with professionalism and communication on all levels. Receptionists frequently promised callbacks that never happened, requests were not passed along, and scheduling was mishandled. While that alone is frustrating, it became far worse when the therapists themselves were equally dismissive, judgmental, and lacking in empathy, and there were instances where therapists also no-called no-showed on scheduled appointments with patients. A recent interaction involved an email sent to a parent that felt condescending and punitive rather than supportive or therapeutic. Instead of offering understanding or collaboration, the therapists’ approach felt harsh and unprofessional. Mental health care should be compassionate, respectful, and client-centered — this practice consistently fails to provide that. Based on my families experience that I witnessed first hand, we are choosing to leave and strongly caution others. Avoid this place at all costs, and do not trust this practice with your children or your family’s mental health needs. Their low Google rating reflects exactly what we experienced. Reading the other reviews makes it clear this is a pattern, not an isolated incident, and unfortunately this practice appears to be going downhill quickly.

A few counselors here have no business dealing with people. A counselor Angela has no business dealing with children who have deep trauma issues.