Behavioral & Educational Solutions, P.C.

If you only want compliant families who never ask questions, just say that. The moment I started asking for clarification about my daughter’s evaluation and treatment plan, the tone from BES completely changed. Instead of transparency, I was met with hostility, delays, and ultimately my child being waitlisted with no explanation. What concerns me most is that a non-credentialed finance director — Eliana Puerta — is the one communicating clinical information and responding to parents as if she is licensed to do so. This is not only unethical, it is inappropriate and confusing for families who expect to receive guidance from actual qualified clinicians. If BES chooses to respond to this review (as they always do), my first question is simple: 👉 Why is a non-credentialed finance employee acting as the primary point of contact for clinical matters? 👉 What are Eliana Puerta’s credentials to discuss diagnoses, therapy plans, or psychological criteria with parents? Families deserve professionalism, consistency, and communication from licensed providers — not finance staff operating outside their role. Until those concerns are addressed, I cannot recommend this clinic in good faith.

My son has been attending BES and has shown a lot of progress since he’s started. The staff are amazing and have helped me and my son so much! They make sure to give your child the best care and to meet their needs. My son also doesn’t like going many places but he loves it here and has built good connections with the staff !