Changing Minds Psychiatry

This office is absolutely incompetent! Even after providing bank statements they are insisting a copay was not paid and trying to charge me a missed appointment fee because they want me to pay before being seen. Even though thisrefuse to acknowledge there was a payment. And then say that there are no show fees for appointments never made. They obviously dont understand that they're a psychiatry institution and suppose to help not hender patients. Even their own staff say that the owner is a problem and they dont like working for them!!!

I’m deeply disappointed in Changing Minds Psych and would strongly caution anyone considering this place for mental health care. You would expect a therapy center to treat people with compassion and basic professionalism — especially those reaching out during a vulnerable time. Instead, my experience only added to my stress and hardship. After being referred, I had to wait months just to get an appointment. When I finally had one scheduled, a sudden work conflict forced me to reschedule, and I made multiple attempts to call the office the day before and the day of — nobody answered. Not once. When I finally got through to someone, the staff was completely unhelpful — they refused to transfer me to billing, refused to give me a direct number, and wouldn’t let me speak to a manager. I had to take time out of my lunch break to physically go in person just to get basic contact information. Even then, the billing supervisor showed no empathy, no understanding, and treated me like I was lying or irresponsible. Now they’re fighting my dispute and refusing to refund the $150 charge for a “no-call, no-show,” when I literally tried everything I could to contact them and explain my situation. It’s unacceptable. If you’re already dealing with anxiety, depression, or life stress — this is the last place you want to turn to. They have no regard for what patients are going through and zero flexibility or humanity in how they handle legitimate issues. Mental health care should not be this difficult to access — and it definitely shouldn’t be this cold, dismissive, and money-focused.