LifeStance Therapists & Psychiatrists Naperville

My first meeting with my new psychiatrist at Lifestance in Naperville was good. They had me complete a list of on boarding background questions. I was impressed with the type of information I was asked to provide. My search for a new psychiatrist was because of my relocation to Naperville and that Lifestance is in network for my Humana plan. The appointment was very thorough as the doctor found out about my psychological history. She also reviewed the meds I have been taking and made notes on what revisions she may recommend going forward after getting to know me better. In summary, I am very encouraged with my new psychiatrist. She is just as important as my regular family doctor. Jim Koeneman

I’ve never had such a frustrating experience with a medical office. I waited over a week for a response to a message about issues with new medication, despite serious side effects. It’s nearly impossible to reach anyone in the actual office — the call center has to be pushed to route you through. When I finally spoke to my provider, I was met with off-the-cuff, unprofessional comments about my personal life that crossed patient/doctor boundaries. I even had to hold up my hand and ask her to stop interrupting me just to be heard. When I called about the delay in response, I was told a manager would be notified and I’d get a call back — that never happened. The next day, I called again about the severe side effects, was told messages had been sent, and that I’d get a call. Hours later, when I followed up, the same rep casually asked, “Did you hear from them?” and “The manager didn’t call you?” as if it wasn’t urgent. I had to beg not to speak to my original doctor and was told I could see someone else — but even then, no one addressed the fact that I was violently ill in the moment. The conversation just went in circles. Patient care should never feel this dismissive, unprofessional, and difficult to access — especially when someone is actively sick from a prescribed medication.