Silver Lake Psychology

I specifically asked for a therapist with a background in Neurodivergence and people on the Spectrum. The one I got had basically no experience with those areas. Thanks for nothing. Thanks for not listening. This was NOT a good introduction to your organization and I now have little faith that you all are going to take care of me. Notice how they only respond to positive reviews here? They DON'T CARE when they've done wrong! They won't accept responsibility for their actions! Edit: Talked to the intake manager who didn't answer any of my questions and eventually hung up on me because she couldn't answer my questions

They're only getting a star because I got a good therapist. But billing is a shit show, THEY WILL OVERCHARGE YOU SILENTLY, and I'm switching because of it. You can't see your statements online. You're forced to pay before a session (even when the charge is incorrect and hasn't gone through insurance yet.) You have to call in order to get a statement BY MAIL in an online world. They've overcharged me for MONTHS after I met my deductible and I had to call Silverlake's general billing number to tell them. I had spoken to my insurance before calling Silverlake to confirm what I should have been paying. Silverlake didn't even put up a fight. They just said "Oh yeah we've been charging you $100 each session you've had the past few months. Let's fix that to the $10 it should've been for future sessions. We'll send you a check of what we overcharged ($600+) you by mail." Like, I have to call for them to fix that and to notify them they've overcharged me and owe me money. In the meantime they'll gladly take your money and not mention any of it at all if you're not on top of it. AVOID AT ALL COSTS, LITERALLY.