Thriveworks Counseling & Therapy Anchorage

I was charged for several visits without my authorization. They were supposed to be covered by insurance. They never told me it did not go through - I saw the charges three months later. They told me I had to take care of the claim with insurance since insurance denied it. My insurance said their EIN did not match. Turns out the company got a new EIN and never updated MODA. Figured this out after just 2 calls to my insurance company. Insurance paid them. They NEVER gave me my money back. Fought with my credit card company for months and they told my cc company the charges were legit. After fighting with this company over a year with their insurance FRAUD - I went to the attorney general's office. I sent all my proof that they were committing fraud. They took money from my insurance company and refused to refund me my $980. It took one letter from the attorney general's office with all my proof and I FINALLY got paid. Months of work, so much stress, and took a government agency for them to do the LEGAL thing. I would NEVER recommend this company if they were the last ones on earth.

My name is Marissa and I just started with Thrive counseling and so fare after my first visit I felt so much better to have someone to talk. I had an experience in a short visit that I will see good feed back.